Welcome to PIPs: A community for practice managers in plastic surgery
- Olivia Boddeus
- Jan 13
- 2 min read
If you’ve ever been the person holding a clinic together with spreadsheets, systems, calm conversations, and quiet problem-solving.... this is for you.
PIPs (Practice People in Plastics) was created for the practice managers, coordinators, reception leaders, and admin teams who sit at the heart of plastic and aesthetic surgery clinics. The people who make everything work. Often behind the scenes, often without much recognition, and often juggling far more than one job description ever intended.
PIPs officially launched at ASAPS 2025, sparked by dozens of conversations that all sounded eerily similar:
“I thought I was the only one dealing with this”
So I decided to change that.
Why PIPs Exists
The plastic and aesthetic surgery industry is full of highly specialised communities (surgeons, nurses, injectors) but there has historically been no dedicated space for the people running operations, systems, patient journeys, compliance, and culture.
PIPs exists to:
Share real, practical resources (not theory)
Reduce isolation in what can be a high-pressure role
Swap ideas that make clinic life smoother, calmer, and more sustainable
Connect practice people across Australia and New Zealand
Create a professional community built on generosity, trust, and shared experience
No gatekeeping. No posturing. No sales funnels.
Just people helping people. And from a selfish point of view, I like to live by my core purpose which is 'to bring more ease, joy and opportunities into the lives of those around me.'
What You’ll Find Here
This website is the PIPs Resource Hub and a central place to house what the community shares, so nothing valuable gets lost in chat threads or scrolling history.
Here you’ll find:
🎧 Podcast and learning recommendations
💻 Systems, SOPs, and workflow ideas
📄 Templates and trackers you can adapt for your clinic
🌸 Wellness and culture ideas for teams
🎟️ Conference highlights and meet-ups
💼 Job opportunities and career milestones within the community
Everything here has come from real practice experience and not textbooks, not theory, not “perfect world” scenarios.
How PIPs Works
PIPs primarily lives as a WhatsApp Community, with dedicated groups for:
General discussion and questions
Systems & SOPs
Wellness & wins
Conferences and meet-ups
Jobs and promotions
This site supports that community by providing a stable, searchable home for shared resources — especially for new members joining over time.
If you’re part of PIPs, this page is yours. Bookmark it. Share it. Use it.
A Note on Intent
PIPs is not a marketing channel.It’s not a recruitment platform.And it’s not about being the loudest voice in the room.
It’s about:
Doing the work well
Supporting each other
Raising the standard of how clinics are run
This community exists because practice people deserve a seat at the table, and a space of their own.
Join Us
If you work in practice management, administration, or patient coordination within plastic or aesthetic surgery and would like to be part of PIPs, you’re very welcome here.
You can join the WhatsApp community, explore the shared resources, or simply take what’s useful and apply it in your own clinic.
Thanks for being here, and for everything you do behind the scenes,
🧡 Liv
Founder, PIPs (Practice Managers in Plastics)
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